QUERIES
Job Description – Team Leader

JOB DETAILS:

Job Title Team Leader
Job Level 2

Zone South

Location Hyderabad
Staff Controlled -Reporting to (Position Title) AM

No. Of Requirement 2
Salary 2. 6 LPA

Experience Min 1 yrs

KEY RESPONSIBILITIES:

• Responsible In Managing The Team of 20 to 30 Agents.
• Setting And Meeting Performance Targets for Accuracy,Efficiency and Quality and
• Ensuring meeting Clint’s SLA.
• Monitor and Track the performance with respect to SLA’s, Clint satisfaction.
• Maintaining Up-to-date Knowledge of Process developments.
• Assist with Asst.Manager/Manager from the end User’s Point of View.
• Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
• Document, examine and report quality issues their response and suggest possible improvements.

QUALIFICATION & EXPERIENCE:

• Graduate or 10+2+3, with good Communication
• Should Have Minimum 1-2 years of experience as Team Leader in outbound process.
• Monitor team performance, productivity and service levels.
• Ensure systematic feedback to team members on their performance.
• Managing a team of 20 Agents.
• Handling Escalations.
• Drive the team to achieve the targets.
• Daily reports.

19th August 2016 From India, Bangalore

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